Return and exchange
Home services cannot be returned once the booked work has been completed and confirmed with the OTP. If work is incomplete or not as catalogued, raise a dispute or support ticket so operations can inspect the job record.
Hardware and spare parts may be returned unused, in original packing, within 7 days of delivery if the store still lists the item as returnable. Opened electrical, plumbing or sealed hygiene items are not exchangeable except where a manufacturing defect is confirmed.
Approved returns are refunded to the original payment method or wallet after the item is received and checked. Replacement depends on stock in the fulfilling store.